Fix payment problems, such every bit declined or incomplete transactions

If you take issues paying for Google products, you might need to fix a problem with your payments profile.

Discover the result you're experiencing below:

"Your transaction cannot exist completed"

A multifariousness of unlike situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed past instructions for submitting additional information to us, delight do and so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your accost in your Google payments center, and try the transaction over again.
  • Endeavor using a Google Play gift menu to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop reckoner, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the guild over again.
    • Effort creating a new Google account if you don't already take one and visiting the Google Shop to try the transaction once more.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is upwardly to appointment. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Delight use another grade of payment."

Note: These steps besides utilize if you see the error message "Your payment didn't become through. Please attempt a unlike payment method or try again later."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update it in the Payments center, then effort your buy once again.
  2. Make sure you take enough coin in your account for the buy.
  3. If you lot're still having issues, contact your bank to encounter if there'due south a trouble with your account.
  4. Try making the buy once more with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more data to protect your business relationship against fraud.
  • We need a little more data to comply with European union law (European customers simply).

To fix the issue, try the following:

  1. Go to the Payments eye.
  2. Take action on whatsoever errors or requests in the payments heart.
    1. You might demand to verify your identity before you tin can buy annihilation through your Google Account.
  3. Make sure your name, accost, and payment data are up to engagement.

"Unable to process payment: Low card rest"

You might non take enough funds in your account to brand the payment. Check your business relationship residuum or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare earlier you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse menu.
  4. Within 2 days, you'll notice a temporary charge on your card argument along with an eight-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upwards to two days.
    • If more 2 days: Check your card statement. You should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

Y'all can't use this bill of fare for this purchase. Try to make the buy again with a different carte.

If the bill of fare yous desire to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments contour

Learn more than about what to do if yous temporarily or permanently airtight your payments profile.

If yous're still having trouble, contact support.

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